Monark 828E Setup Guide download pdf (Page 39)

Troubleshooting

If an error message appears on the screen during normal operation, print the error and fax to

Polar/HealthFirst Corporation Technical Support at 505/344-1200. To print a fax technical

request form from TriFIT, go to Help and Technical Support. Complete the form and click

print. You can then fax this form for quicker response to your question.

On-Line Peripherals

PLATFORM

Platform is giving low or high readings

1. Re-calibrate (Defaults/Calibration) being sure to follow the instructions on the

screen exactly.

2. Use a person who has a known weight between 150 and 190lbs.

3. Make sure the person DOES NOT step on the scale before it is zeroed. This will

cause the platform to be mis-calibrated.

4. Make sure the person stands very still. Any movement from side to side will cause a

mis-calibration.

5. Go to a test and perform an actual body weight with the same person that was used

to calibrate the scale. The weight should be within two pounds.

6. If the weight is not within two pounds, re-calibrate and re-measure the body weight.

7. If the weight is still varying by more than two pounds, call the Polar/HealthFirst

Corporation Technical Support Line (505-344-9679).

8. Write down any error codes, as this will be helpful in correcting the problem.

CALIPERS

On-Line Calipers are giving inaccurate readings

1. Re-calibrate as instructed on the screen. (Defaults/Calibration).

2. Go into a 3-site Skinfold test.

3. Zero the calipers.

4. Place the 25.4mm calibration dowel in the jaws of the calipers lengthwise.

5. Press the “Measure” switch on the calipers.

6. The reading on the screen should be within 24.5mm and 26.0mm. Do this 3 times

and note each reading.

7. If the readings are not within 24.5mm and 26.0mm, re-calibrate and repeat.

8. If the dial on the calipers do not read exactly 25.4mm when the dowel is in the

calipers, do not worry! The dial on the caliper is not as accurate as the digital

reading being sent to the computer.

9. If still not within the above values, call the Polar/HealthFirst Corporation Technical

Support Line (505-344-9679).

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Monark 828E Setup Guide Page 39